FCC Plans Robocall Scorecard to Grade Phone Companies On Spam Call Blocking
The FCC is proposing (PDF) a public "robocall mitigation scorecard" that would grade phone companies on how well they block illegal spam calls while avoiding false positives on the legitimate ones. "The Scorecard will empower consumers and encourage providers to continue to combat illegal robocalls by providing the public with an assessment of the effectiveness of voice service providers' efforts…
The FCC is proposing a new robocall mitigation scorecard that would grade phone companies on their effectiveness in blocking illegal spam calls while minimizing false positives on legitimate ones. The scorecard, which could include call-blocking statistics, customer complaints, and enforcement actions, aims to empower consumers and encourage providers to continue combating illegal robocalls.
The FCC envisions the scorecards being graded on a number scale, with letter grades, or classified as low, medium, or high risk, providing a more comprehensive assessment of providers' efforts beyond simple administrative checklists.
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