Safaricom explains how to cancel PostPay without calling customer care
Safaricom has outlined an alternative way for customers to terminate their PostPay connections without having to call customer care. The clarification came after a customer, Kevin Omenya, on Tuesday, September 1, 2026, asked Safaricom whether there was another way to end a PostPay connection, noting that he had a registered email address with the telecommunications […]
Safaricom has provided an alternative method for customers to cancel their PostPay mobile service without calling customer care. This option was shared in response to a customer named Kevin Omenya who inquired about other ways to terminate his PostPay connection. According to the company's customer support platform, customers can cancel their PostPay service by either dialing *200# and following the prompts, or by sending an email to [email protected] for assistance.
The *200# menu allows users to select "More" and then "Terminate PostPay" to begin the termination process. PostPay is a billing plan where customers are charged for their mobile services at the end of a billing period, rather than paying for each use upfront. The email option provides another channel for customers who may prefer not to make a phone call to terminate their PostPay service.
Customers should review any outstanding charges or obligations before completing the termination process.
Written by urgent.news from People Daily Kenya's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
