Qatar registers strong performance across digital transformation, consumer protection

Doha, Qatar - Recent performance indicators released by the Ministry of Commerce and Industry (MOCI) for the second quarter of 2026 reveal robust advancements in digital service adoption, industrial growth, and consumer rights enforcement. Across 131,269 transactions processed, 86 percent were completed electronically, reflecting high public adoption of digital services.

Both online and in-person customer satisfaction rates reached 93 percent and 96 percent respectively, underscoring the Ministry's success in streamlining processes and meeting public needs.

The Ministry successfully launched 15 new digital services during the quarter, further bolstering Qatar's digital transformation efforts. Commercial activity continued to flourish with 6,745 new commercial registrations and 5,272 non-Qatari companies registered, highlighting international confidence in the local economy. Intellectual property protection saw a significant boost as the Ministry issued 1,454 trademarks, 130 patents, and 81 copyrights.

Industrial expansion persisted with the registration of 11 new factories, contributing to a cumulative investment of QR248.28bn in the national industrial sector. The Ministry also prioritized operational efficiency, reducing the preliminary approval issuing process to a single working day. Additionally, 83,339 inspection visits were conducted, revealing an 11 percent violation rate, while 3,498 specialised licenses were granted to commercial entities.

Consumer protection complaints accounted for the majority of 9,511 total complaints logged, with 7,808 consumer protection complaints, 1,530 specialised licensing complaints, 172 food supply complaints, and 1 competition complaint received. The Ministry swiftly resolved complaints related to food supplies immediately, specialised licensing and market monitoring complaints within 2 working days, and consumer protection complaints within 5 days.

These positive Q2 2026 metrics align with Qatar's broader economic strategy under the Third National Development Strategy (NDS3) and Qatar National Vision 2030. By focusing on digital transformation, administrative efficiency, and rigorous enforcement of market regulations, the Ministry of Commerce and Industry continues to enhance Qatar's business climate, attracting non-hydrocarbon investments and establishing the country as a sustainable, tech-forward economic hub in the region.