Passengers miss flight after timing change ‘sent to wrong email’, win Rs 1.8 lakh payout

Two passengers missed their London-Delhi flight after the airline sent the change in departure time to the wrong email address, winning a Rs 1.8 lakh payout. The District Consumer Commission in New Delhi ordered the airline and travel agency to refund the passengers' fresh ticket expenses and pay compensation for mental distress.

Both parties were also responsible for covering litigation and administrative costs. The correct email was known to both parties, and there was a duty to inform passengers promptly of any schedule changes. The complainants purchased new tickets after returning home due to the delayed flight, incurring additional costs. The court found the airline and travel agency liable for failing to communicate important flight information to the passengers.