MoI highlights emergency services, separate system for the deaf and early warning alert

The Central Operations Department of the Ministry of Interior (MoI) oversees all emergency services in Qatar. Citizens can reach these services via 999 for major issues, and 992 for the deaf and early warning alerts. Captain Ahmed Muhammed al-Mutawa, Operations and Emergency Services 999 Office, explained that the department receives calls via video systems, short messages, email, and handles them promptly to provide necessary assistance.

The 992 service aims to provide inclusivity for all societal sections, managed by the National Command Centre's Operations Department. Trained personnel and assistive information technology ensure better rendered services for this disabled category. The department is committed to helping a hearing-disabled individual in an accident or emergency, even if they cannot clearly convey their message.

Calls to 992 should include the caller's name, Qatari Social Cultural Centre for the Deaf membership number, and the type of service required. The department also operates an automated early warning system, connecting with Qatar's banks, shops, and vital facilities. This system receives alerts on incidents like fires or thefts and specifies the location for immediate response.

Capt al-Mutawa advised callers to 999 to remain calm, answer officers' questions to expedite help, and inform the location and address of the incident. He highlighted that children's unnecessary calls create delays and annoy service staff, urging awareness to prevent misuse of the service.