CBTS launches Forge Agents to build custom AI agents in days
Information technology services company CBTS Technology Solutions LLC today launched Forge Agents, a platform that turns a plain-language description of a job into a working artificial intelligence agent and then runs it under enterprise security controls. Midmarket companies are the target buyer. They answer to the same regulators and sit through the same security reviews […] The post CBTS…
Business technology services firm CBTS Technology Solutions LLC has introduced Forge Agents, a platform that converts a simple job description into a functional AI agent while maintaining enterprise security. Midmarket companies, facing similar regulatory requirements and security reviews as large enterprises but lacking the engineering resources, are the primary customers.
A Forrester Research report revealed governance responsibility is split among seven or more roles, with only 28% of firms having a single owner. Additionally, 54% of AI decision-makers indicated their technology teams lead AI initiatives. Forge Agents starts with a plain-language job description and utilizes a library of 187 prebuilt components and 34 cross-industry blueprints to deploy agents in days.
Clients can initiate with one use case and scale up as needed. The platform operates on the client's existing model and cloud infrastructure, including services from Anthropic PBC, Google LLC, Amazon Web Services Inc., Cisco Systems Inc., or on-premises hardware. Security controls, access gates, and decision trails are included, along with explainable outputs.
CBTS refers to this as board-level defensibility. Sensitive tasks can remain within the client's own tenancy, supported by managed hosting, network security, encryption key management, and data lineage governance. Model selection remains flexible, with proprietary, third-party, and open-source options available. Mark Giles, CBTS's chief technology officer, emphasized the need for a single partner to deliver and manage the entire agent stack, something most midmarket companies already possess platforms for but lack the engineering expertise to secure agents and prove ROI.
CBTS has implemented Forge Agents internally, with agents now aiding over 2,300 employees in customer experience, finance, operations, and workforce functions. Monitoring, accuracy reporting, and human-in-the-loop supervision are available as managed services for live agents. Forge Agents is now accessible, extending CBTS's existing Forge AI advisory and infrastructure practice.
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