Bayport Ghana reports strong financial and ESG performance in 2025
Bayport Ghana recorded a 27.4% increase in gross revenue to GH¢541.7 million in 2025, while adjusted EBITDA more than doubled to GH¢112 million, according to its 2025 Environmental, Social and Governance (ESG) Annual Report. The financial services company said the strong performance was driven by improved operational efficiency, increased local economic contribution and continued investments […]
Bayport Ghana reported robust financial and ESG performance for 2025. The company saw a 27.4% increase in gross revenue, reaching GH¢541.7 million, while adjusted EBITDA more than doubled to GH¢112 million. Operating profit rose to GH¢103.1 million, and the company's return on invested capital (ROIC) improved significantly to 16.6%, reflecting enhanced operational efficiency and value creation.
Adjusted EBITDA margin climbed from 10.6% in 2024 to 20.7% in 2025. The company's tax payments also increased, reaching GH¢55 million, up from GH¢12.9 million the previous year.
Customer experience and digitalization saw improvements, with customer complaints declining by 29.4% and the time to resolve complaints increasing by 21%. Digitalization was pivotal in their financial inclusion strategy, with 99.73% of loan originations conducted digitally in 2025. Diversity and inclusion efforts continued, with women making up 45.9% of the 255-member workforce, and 40% representation on the Board.
Employee Net Promoter Score (eNPS) was 32.19, indicating positive employee engagement and workplace sentiment.
Environmental sustainability was a core focus, with Bayport Ghana launching initiatives like Trash to Treasure to promote responsible waste management. The company tracked 299 tonnes of CO₂e emissions, 1,982 cubic meters of water use, and 92 reams of paper consumed. It also recovered 286.5 kilograms of waste through its environmental initiatives.
Community investment programs reached 4,014 beneficiaries, including scholarships, school infrastructure improvements, and financial literacy programs. The company's ESG strategy aligns with several United Nations Sustainable Development Goals, emphasizing quality education, gender equality, and economic growth. Bayport Ghana stated its commitment to integrating ESG principles into operations, focusing on responsible finance, employee wellbeing, environmental stewardship, and community development for sustainable and inclusive growth in Ghana.
Written by urgent.news from MyJoyOnline Ghana's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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