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Token Service Isolation: Containing Customer Support Chat Reconnect and Backfill Failures

Short answer: isolate token issuance from the chat data path, scope each token to one tenant, conversation, actor, and capability, then make reconnect depend on a durable cursor rather than on…

  • Isolate token issuance from chat data path to contain failures
  • Use durable cursor for reconnect mechanisms, not token info
  • Token service issues short-lived, audience-bound authority

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