Anthropic Revises Enterprise Data Retention Policy After Customer Pushback
Anthropic is changing a data retention policy for business customers following concerns from enterprise users about how their information would be stored and reviewed. The company announced Tuesday (Sept. 1) it is introducing Enterprise Frontier Safeguards, a system that will give businesses greater control over how their data is reviewed, stored and managed. Anthropic said […] The post Anthropic…
Anthropic is modifying its data retention policy for enterprise customers following backlash from business users regarding the handling and review of their information. On September 1, the company introduced Enterprise Frontier Safeguards, a system empowering organizations to have more oversight over data storage, management, and automated safety monitoring. The system enables companies to perform safety checks without necessitating human review by Anthropic.
The policy was rolled out alongside the launch of Claude Fable 5 and Mythos 5, Anthropic's advanced AI models, in June. It mandates a 30-day retention of data on these models to safeguard against misuse and cyber threats. However, the policy sparked concerns from certain enterprise customers. Anthropic's Americas head, Kate Jensen, revealed that the firm spent substantial hours collaborating with clients to devise an alternative solution.
Under the new Enterprise Frontier Safeguards, businesses retain control over their data while Anthropic conducts necessary safety scans. Jensen assured CNBC that the approach allows Anthropic to monitor without infringing upon customers' existing privacy practices. Notably, Anthropic will not charge for the safeguards, and the controls will be available regardless of whether businesses directly utilize Anthropic's technology or through a cloud provider.
The June policy will persist for non-enterprise subscribers using Mythos-class models. Enterprise customers hold significant importance for Anthropic, as the company derives most of its revenue from businesses. The policy revision occurs as Anthropic prepares for an anticipated initial public offering and competes with rivals in the advanced AI models market.
Anthropic CEO Dario Amodei previewed the safeguards in a CNBC interview, stating their purpose is to protect Salesforce customer data while retaining safety measures for their models. Enterprise Frontier Safeguards will be implemented in stages, with broader availability expected this fall.
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