You Know Who Really Hates AI? Insurance Claims Adjusters
Of the Glassdoor reviews from claims adjusters that mentioned AI, a staggering 98 percent were negative. “AI is just a tool,” one person tells WIRED. “It should never be given the keys.”
You know who genuinely dislikes AI? Insurance claims adjusters. According to recent research from Glassdoor, claims adjusters who mention AI in their posts are overwhelmingly critical—98 percent of the time they are negative. Adjusters argue that AI-obsessed leaders are forcing subpar AI onto them and their clients. When AI fails, the burden falls on adjusters to rectify the issues.
A former claims adjuster, Ahmad Jackson, resigned from a major insurance company after the company implemented AI for initial loss reporting. The AI caused misclassified claims and hallucinations, which led to adjusters dealing with angry clients. Claims adjusters are experiencing "AI fatigue," feeling exhausted by the constant push to use AI.
In 2024, employment in the claims adjuster profession was expected to decline by 18,900, or 5 percent. Entry-level postings have dropped 50 percent since 2025. AI startups promise to "reinvent" insurance, while insurers are scaling AI use to handle more claims. Some claim adjusters worry they're being replaced by AI. Lemonade, an insurance company, has relied heavily on AI chatbot AI Jim to handle claims, with 96 percent of initial reports being automated. However, AI can still make mistakes, leading to incorrect payouts and customer confusion.
Written by urgent.news from Wired Business's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
