Diehard Asus customer gets RMA denied for a cheap 2.4 GHz headset receiver despite spending more than $30,000 with the brand — firm refuses to send a cheap dongle, then relents after social media backlash
Asus refused to replace a loyal customer's wireless headset receiver because accessories are apparently not covered under warranty. The customer was not happy to see his dedication be put into question like this, brining receipts of past purchases to express their disappointment over this betrayal.
A highly devoted Asus customer, who has spent over $30,000 with the brand, encountered a setback when his RMA request for a replacement 2.4 GHz headset receiver was denied despite extensive proof of his loyalty. The customer, Lucas, shared his frustration on Reddit, detailing his purchases of 18 items within the current year, including the ROG Delta II KJP gaming headset, which was bought in April and remains under warranty until January 31, 2027.
The headset costs $270 normally, though it is currently on sale for $199 on Best Buy. According to Asus' official support policies, free accessories such as a mouse with a laptop are not covered under warranty, but accessories bundled with peripherals are. Since the wireless receiver is a crucial component of the headset, it should be replaced if defective or if hardware failure occurs.
However, if lost or broken by the customer, it falls under a different category. The replacement item, as shown in the images, was not readily available through Asus' official suppliers in North America. After facing a significant backlash on social media, an Asus representative apologized for the oversight and assured that the matter had been escalated.
Lucas, who had invested heavily in the brand, felt deceived by the outcome, highlighting the importance of understanding that businesses prioritize profit above all else.
Written by urgent.news from Tom's Hardware's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
