Indonesians Will No Longer See Forfeited Internet Data: What to Know
Indonesia requires telecommunication operators to protect unused internet data.
Indonesia has revised its rules regarding forfeited mobile data, ensuring customers retain the right to unused data purchased and paid for. This change came after a Constitutional Court ruling in July, which prohibited telecommunication operators from confiscating unused internet data. The new provision, outlined in a Circular Letter issued by the Minister of Communication and Digital Meutya Hafied on August 28, 2026, mandates that operators must retain customers' right to purchase data.
Operators are prohibited from charging additional fees or declining the remaining quota, offering customers various service options such as quota accumulation, no accumulation, extension of active periods, benefit transfer, compensation, refunds, and other fair treatment methods. Each customer can choose the most suitable service option, as per the regulation.
The Ministry of Communication and Digital has also emphasized the need for comprehensive education and information to customers about pricing, quota volume, validity period, usage segmentation, and fair usage conditions. This information must be presented clearly and easily understood. Operators are required to establish an integrated monitoring channel for easy customer access to check usage and remaining quota.
Operators must submit compliance reports by September 28, 2026, with monthly updates thereafter. The Ministry received public complaints about the ruling and issued the circular to ensure compliance with Indonesian legal standards.
Written by urgent.news from Tempo.co English's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
