Booking flights or trains in Spain? Hidden fees face first crackdown under new law
The frustration of the surprise fee at the end of an online ticket booking is ending, as it could now […]
Spain's Ministry of Consumer Affairs has taken its first enforcement action under new transparency requirements for online ticket bookings. The new law, part of the Law on Customer Service (Ley de Servicios de Atencion a la Clientela), came into effect in December 2025 and aims to prevent "drip pricing" by requiring businesses to display the complete applicable price from the beginning of the purchasing process.
This includes unavoidable charges such as management, administration, distribution, processing, and service fees. The enforcement action targets an online platform that added a service fee during the later stages of a booking rather than including it in the initial price shown to the customer. The aim is to ensure that consumers are not misled by a lower initial price that only reveals additional compulsory costs as they progress through the booking process.
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