An alert that everyone ignores is worse than its absence
An alert that everyone ignores is worse than none at all. Because no alert is an honest "we're not watching". And an ignored alert is a false sense that we are watching. I've seen this many times. The system sends dozens of notifications a day. Most are about nothing: a temporary spike that passed on its own, a threshold set too tight, an error that means nothing. People quickly learn: those notifications are just noise.
Serguey Shinder warns that frequent false alerts in monitoring systems can lead to people ignoring all notifications, including critical ones. When a system sends many alerts daily, most of which are insignificant, people learn to disregard them. As a result, when a real incident occurs and a correct alert is sent, it may go unnoticed among the noise.
Shinder emphasizes that a good monitoring system is not one that sends many signals, but one whose alerts are trusted and acted upon. He argues that eliminating noise in monitoring is crucial to ensure that important alerts are taken seriously.
Written by urgent.news from Dev.to's report — not a translation of it. Machine-written — may contain errors; check the original before relying on it.
