PURC ranked among Best Public Institutions in Bono
By Daniel Donkor Residents and utility consumers across the Bono and Ahafo regions have given the Public Utilities Regulatory Commission (PURC) a resounding vote of confidence, ranking its Bono Regional Office among the best-performing public institutions for its professionalism, fairness, accessibility and effectiveness in resolving disputes between consumers and utility providers. An assessment…
The Public Utilities Regulatory Commission (PURC) has been ranked among the best-performing public institutions in the Bono and Ahafo regions, according to a recent survey conducted by GBC Ghana. The media assessment found that about 85% of residents surveyed rated the Bono Regional Office of PURC highly, citing its professionalism, fairness, accessibility, and effectiveness in resolving disputes between consumers and utility providers.
The commission's impressive 99.20% complaint-resolution rate, with 7,798 of the 7,861 complaints received between 2019 and 2026 resolved, highlights its commitment to consumer protection. One resident, Father Peter Yaw Oppong Kumi, shared his positive experience with PURC, describing how the institution helped him challenge disputed electricity and water bills, restore his confidence in the system, and strengthen his relationship with the utility company.
Brief written by urgent.news from GBC Ghana's own syndicated text. Machine-written — may contain errors; check the original before relying on it.
