Billtrust CEO Takes Aim at B2B’s Trillion-Dollar Cash Jam
Watch more: What’s Next in Payments With Billtrust’s Grant Halloran Every market has its semi-permanent operating assumptions. For B2B payments, complexity is what has been treated almost as a permanent feature of the market. There are just, quite simply, too many rails, too many exceptions, too many invoices, and overall, too much manual work. “It’s […] The post Billtrust CEO Takes Aim at B2B’s…
Billtrust CEO Grant Halloran argues that B2B payments are trapped in a $1.5 to $2 trillion cash jam due to complexity and manual inefficiencies. With 60% of invoices overdue and days sales outstanding rising, the trapped cash problem is becoming urgent. Automated solutions have been tried, but AI is now enabling more strategic cash generation and customer relationship management.
Instead of just forcing buyers onto the cheapest payment method, AI can distinguish between buyers based on behavior, economics, relationship value, and payment likelihood. This allows companies to optimize cash generation faster while preserving customer relationships. AI is also turning receivables optimization into a data science problem, as trillions of data points provide insights into why cash is not arriving.
While machines can handle repetitive tasks, humans must focus on exceptions where customer relationships and strategic judgment matter more than algorithmic decisions. The goal is to concentrate human judgment in decision-making that truly adds value.
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