Salesforce boasts: 50% of bookings were from 'customers refilling the tank... they consume Flex Credits, they want more'
As SaaS giant gets a boost from Claudeforce, users might want to know how their AI use will be monetized
Salesforce reported strong Q2 results, with revenue of $11.3 billion, up 11% year-over-year. The company also announced a new collaboration with AI model builder Anthropic called Claudeforce, which aims to integrate Claude's services with Salesforce's enterprise data and workflows. The Claudeforce Plugin offers over 37 prebuilt "sales skills" to help users automate sales pipelines.
Salesforce's co-CEO, Marc Benioff, explained that customers could pay for these services using consumption-based models, such as Flex Credits, which have seen a 50% increase in bookings from customers refilling their credit tanks. However, Salesforce has faced criticism for its potential to increase costs unexpectedly, as noted by Gartner.
The company remains confident in its monetization strategy, emphasizing flexibility and predictability for its customers.
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