NTSA services: How to contact the authority for various enquiries
The National Transport and Safety Authority (NTSA) has outlined the various services it offers to motorists and other road users, alongside specific contact channels that members of the public can use when seeking assistance. The authority has provided dedicated email addresses for different services, allowing motorists to direct their enquiries to the relevant department instead […]
The National Transport and Safety Authority (NTSA) offers a range of services for motorists and road users. To contact the authority for specific enquiries, motorists can use dedicated email addresses tailored to different services. For motor vehicle inspection assistance, they can reach out to [email protected], while queries related to vehicle registration, changes of ownership, transfer status, number plate applications, vehicle updates, and duty updates can be directed to [email protected].
Driving licence-related matters, such as Smart Driving Licence enquiries, Smart DL status checks, and driving licence record updates, should be addressed to [email protected].
For public transport operators, enquiries concerning services, PSV badge applications, PSV Sacco matters, and RSL/TSL support should be addressed to [email protected]. Driving school and driver testing-related enquiries, including licensing, PDL application support, driver test booking, updates, and status, as well as class endorsements, can be directed to [email protected]. General correspondence, complaints, and integrity-related matters can be handled through [email protected] and [email protected], respectively.
Motorists can contact NTSA's general service support and enquiries via the contact centre and switchboard numbers 0709 932300 and 0709 932000. For official service notifications and alerts, the authority uses the sender names NTSA and 22847_NTSA for SMS. NTSA also communicates through its official social media handles @NTSAKENYA on Facebook and @ntsa_kenya on X. Members of the public can access NTSA's public communications and seek support through these platforms.
The authority's official website, www.ntsa.go.ke, serves as a central point for information about the authority and its services. For complaints and enquiries, the website's web complaint platform, accessible at ntsa.go.ke, is available. Additionally, a dedicated online service allows individuals to check the status of uncollected driving licences, logbooks, and number plates via servicestatus.ntsa.go.ke.
Written by urgent.news from People Daily Kenya's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
