Delivery company restarts services to regional Tasmania after resident complaints
Despite paying for deliveries to be sent to their homes, residents in parts of regional Tasmania were told they had seven days to pick up their packages hours away at the company's depot in Hobart. After the ABC aired resident complaints, Team Global Express reversed the decision.
Team Global Express has resumed delivering to parts of regional Tasmania after listening to resident complaints. The company had stopped delivering to locations such as Miena, Liawenee, and Waddamana due to operational challenges and unsafe road conditions in winter. However, executive chair Christine Holgate visited Miena to address concerns from a resident who was required to make a four-hour round trip to collect his packages despite paying for door-to-door service.
Ms Holgate confirmed that Team Global Express will now deliver to all previously cancelled areas in central Tasmania. The company also apologized for the decision and acknowledged it was not taken due to driver health and safety concerns, but rather a cost-saving exercise. A spokesperson for the company confirmed the reversal.
The Tasmanian government welcomed the decision, emphasizing the importance of listening to regional communities and acting upon their concerns. Consumer Affairs Minister Guy Barnett praised the move, highlighting the significance of reliable freight and parcel delivery services in rural areas where residents and small businesses would otherwise face hours of travel to collect their items.
Written by urgent.news from ABC News AU's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
