'Cowboy builders' targeted in new government clampdown

The UK government has announced a new crackdown on "cowboy builders" and other unscrupulous tradespeople targeting homeowners during renovations. A government database of approved traders and a new payment system offering enhanced safeguards are among the measures being introduced. Prime Minister Andy Burnham stated that unscrupulous tradespeople often leave families with months of stress as well as unfinished work.

However, some industry bodies argue the changes won't stop rogue operators and could add unnecessary paperwork for legitimate firms. Citizens Advice notes that home renovations are one of the biggest sources of consumer complaints. According to a survey by the Competition and Markets Authority, more than a quarter of people who undertook home improvements in the past 18 months faced issues such as builders disappearing after upfront payments.

The government cited the survey, which suggested customers lost £10 billion in 2024 due to losses, overpriced costs, or unfair practices by traders. Under the new scheme, customer money will be held in an account and released in stages after project milestones are completed. Critics, including the National Federation of Builders and opposition parties, argue the government should focus more on law enforcement and tougher penalties for offenders rather than additional bureaucratic measures.