Cisco Deploys Custom AI Agent to Entire 90,000-Person Workforce

Cisco has launched its artificial intelligence agent, MyAgent, to its entire 90,000-person workforce, according to a company blog post published on Thursday (Aug. 27). MyAgent, which operates on Cisco's secure, multi-model agnostic AI platform Circuit, enables employees to access approved large language models, agents, and enterprise data.

The AI agent handles supervised autonomous workflows across various applications, including Outlook, Webex, Jira, and SharePoint, and allows employees to delegate tasks by outlining objectives for the system to complete. One of MyAgent's standout features is its ability to remember users' preferences, past interactions, and context over time, leading to a more personalized and continuous experience.

The AI agent can be securely accessed from anywhere and remains connected to applications and data, ensuring uninterrupted assistance. Cisco's executive vice president of operations, Thimaya Subaiya, stated that MyAgent represents a blueprint for other customers and partners to implement Enterprise AI at scale, driving transformative outcomes.

The PYMNTS Intelligence report "The Enterprise AI Payback Curve: Adoption Accelerates as Returns Take Shape" found that financial services, healthcare, and media firms have widely adopted or embedded the latest forms of AI in their data and technology processes, payments, and finance. However, the newest AI applications are still in the exploration stage for growth, revenue, corporate strategy, and product and customer experience functions, according to the report.

Subaiya emphasized that the newest forms of AI are very or extremely effective in functions where they are used, outperforming expectations in business expansion, staffing mix, digital experience optimization, and customer support and service.