Capacity acquires Chilean AI customer support startup Chattigo
US based AI customer support platform Capacity acquired Chilean startup Chattigo. The companies did not disclose the terms… The post Capacity acquires Chilean AI customer support startup Chattigo appeared first on LatamList .
US-based AI customer support platform Capacity announced the acquisition of Chilean startup Chattigo. While the exact financial terms of the deal remain undisclosed, industry sources reportedly estimate Capacity's payment to be around $60 million.
Founded in 2015, Chattigo offers an AI-driven platform designed to manage customer interactions across 15 different digital channels. This technology automates various customer service tasks, including sales, collections, and marketing, while also routing conversations to human agents when necessary.
The acquisition will bolster Capacity's existing platform with Chattigo's WhatsApp technology, Spanish language capabilities, and operational presence in Chile and Mexico. With these new resources, Capacity intends to broaden its reach into Latin America, Spain, and the United Kingdom.
As of now, Capacity has amassed more than $100 million in annual recurring revenue and caters to over 20,000 customers. Prior to the acquisition, Chattigo had already reached $10 million in annual recurring revenue following a $2 million fundraising round.
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