SASSA expands WhatsApp self-service with grant status and verification checks
SASSA beneficiaries can now use WhatsApp to check their social grant application status, review requirements and Proof of Life verification without visiting a SASSA office.
The South African Social Security Agency (SASSA) has enhanced its WhatsApp self-service platform to enable grant beneficiaries to check their application status, determine if they are due for a review, and confirm if they need to complete a Proof of Life verification. The service can be accessed via SASSA’s WhatsApp number, 082 601 0111.
To begin, beneficiaries send “Hi” to the number and select “Social Grants” from the menu. The chatbot then offers assistance with FAQs such as payment dates, updating bank details, and addressing recent issues. After selecting the relevant grant type (Old Age, Child Support, or Disability), beneficiaries must complete an identity verification process, which includes confirming their mobile number, entering a one-time password (OTP), and providing their ID number.
Once verified, beneficiaries can check their application status by choosing the “Application Status” option, which will display their current status. The platform also informs beneficiaries if they need to undergo a grant review or a Proof of Life verification, providing appropriate instructions if necessary. If no action is required, the system will respond, “Your grant is currently Not in Review.”
This digital service aims to provide beneficiaries with direct access to their grant information, reducing the need for routine status inquiries at SASSA offices.
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