SAPS takes action against 10111 operator following fatal mob attack in Dunoon
A 10111 call centre operator faces disciplinary action over alleged mishandling of an emergency call during a fatal mob attack in Dunoon.
A 10111 call centre operator in South Africa is facing internal disciplinary action following a complaint about the handling of a fatal mob attack in Dunoon. The incident occurred on Sunday when four people were found dead in an open field near the N7 off-ramp on Malibongwe Drive. A member of the public called the emergency centre around 1:30pm after witnessing what appeared to be a mob attack.
The caller tried to give a GPS location but was allegedly asked repeatedly for an exact location, after which the call was terminated after the operator requested the caller's details. SAPS management has initiated an internal investigation into the operator's handling of the call. Police Oversight and Community Safety MEC Anroux Marais welcomed the disciplinary proceedings but expressed deep concern over the alleged inaction.
She emphasized that any failure to act when there is a duty to do so must be treated seriously, especially given the nature of the emergency and the consequences of that inaction. SAPS spokesperson Novela Potelwa said the matter was being investigated and the police view the allegations in a serious light.
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