Over 4,000 complaints made to European Consumer Centre

The European Consumer Centre Ireland (ECCI) received over 4,000 complaints in 2025, recovering a total of €421,000 for consumers across European Union businesses. Irish consumers made up nearly half (48%) of all complaints, with air travel complaints accounting for 34% of the total. The centre assists Irish consumers with issues involving EU businesses in any member state, collaborating with partner consumer centres across Europe.

ECCI Director Colette Crowne noted that complaints related to flight disruptions have decreased, suggesting airlines are complying with consumer protection laws. However, there has been an increase in complaints about late check-in and oversized baggage charges. The organisation clarified that airlines must communicate baggage and check-in requirements to passengers before travel to prevent unexpected charges.

Top issues reported to ECCI included faulty goods, non-delivery, misleading practices, contract cancellations, and right of withdrawal. According to the 2025 ECCI annual report, consumers have strong rights when purchasing products across the EU. If a product is faulty, sellers must repair or replace it, or provide a refund if the issue persists. ECCI is part of an EU-wide network, offering advice on consumer rights for goods and services in the EU and associated countries.