GIPA launches network to resolve investor concerns

The Ghana Investment Promotion Authority (GIPA) has introduced a network of focal points within government institutions to accelerate the resolution of investor grievances. The Focal Persons Network (FPN) features senior officers from over 80 ministries, departments and agencies (MDAs), establishing direct lines of communication between GIPA, investors, and the relevant entities.

GIPA's Deputy Chief Executive Officer, Abdul Razak Baba, explained the network would tackle operational matters such as taxes, customs, immigration, permits, licences, utilities, and land. He highlighted Ghana's recent economic stability as a chance to draw and keep investments, generate jobs, and promote sustainable growth. Baba stressed that GIPA had encountered operational hurdles during interactions with investors, justifying the creation of the FPN.

Through this network, focal persons would route investors' concerns to the appropriate technical units, coordinate engagements, and furnish GIPA with prompt feedback. Head of GIPA's Aftercare and Investor Grievance Division, Charles Opoku-Mensah, stated that the authority's aim was to retain existing investments and stimulate new ones and expansions.

In 2025, GIPA engaged around 1,100 investors, identified 58 concerns and resolved 31% of them. During the first half of 2026, the authority handled 1,028 investor interactions, with a 56% resolution rate. Most cases resolved were operational issues, and the new network would prevent disputes from escalating into litigation. Opoku-Mensah emphasized the network's objective to reduce the time to resolve investor concerns to three months, with final solutions communicated to investors within ten days.