Crucial SSD owner offered $200 refund for 4TB drive now selling for over $500 — company finally caves to warranty demands after protracted back-and-forth
Micron initially told a customer that no replacement Crucial X9 4TB SSDs were available and offered a refund based on last year’s purchase price, but a firm pushback ultimately resulted in a replacement.
Memory and data storage manufacturer Micron has announced its exit from the consumer market, promising to honor warranties for existing products. However, one customer's experience with Micron's warranty service has raised concerns. In a recent Reddit post, u/CarefulMeasurement99 detailed their frustrating experience with a faulty Crucial X9 4TB portable SSD.
After the SSD stopped working, the customer reached out to Micron's support, followed troubleshooting steps, and had their RMA (Return Merchandise Authorization) approved.
However, upon learning that there were no replacement units available, Micron offered the customer a $199.99 refund, the original invoice price from the previous year. At present, the Crucial X9 4TB is priced at over $500 on Amazon, leaving the customer facing a potential loss of nearly $300. The customer declined the offer, insisting on a 1:1 replacement under warranty or an alternative 4TB SSD model.
After a lengthy back-and-forth, the customer sent a firm email rejecting the refund and demanding a direct 1:1 replacement or waiting for the RMA inventory to be restocked. The case gained traction on Reddit, leading Micron to escalate the situation to a different representative. Within a few hours, the representative confirmed that limited replacement stock was available and approved a direct 1:1 replacement.
While the initial claim of no replacement units being available by Micron is questionable, there may be more cases of similar issues. Earlier this month, a similar RMA horror story was reported, where Micron also offered a refund instead of replacing the product due to inventory shortages. Only after further communication did Micron provide an acceptable solution.
Written by urgent.news from Tom's Hardware's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
