Can’t call your bank back? Trai, telcos discuss callback option for 1600-series numbers
While the regulator's move is aimed at improving user convenience and enhancing trust in calls made from the 1600 series, telecom operators argue that that allowing the incoming calls on 1600 series will affect their business from the toll-free 1800-series numbers.
As per the latest report from Mint, telecommunication companies and regulators are discussing a potential callback option for certain 1600-series phone numbers. When consumers receive a call from banks, insurers or other service providers regarding a payment, service or transaction, the ability to promptly call back the provided number is crucial to verify the call's legitimacy and reconnect with the relevant institution.
The issue arises when consumers are unable to reach the number, leaving them uncertain whether the call is authentic and how to re-establish contact.
Written by urgent.news from Live Mint's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
