Banco Azteca scales automation to 8,800 processes with UiPath

New York - Mexico's largest financial institution, Banco Azteca, has implemented UiPath Maestro to automate more than 8,800 enterprise processes and 300 automations across its operations, a press release revealed. The bank harnessed the orchestration platform to unify workflows in customer service, compliance, fraud prevention, back-office operations, and post-sales support.

This automation initiative translates to the capabilities of over 3,300 full-time employees. Banco Azteca initiated its automation program in 2020, forming an internal AI and robotic process automation Center of Excellence under the leadership of 20 developers, business analysts, and data scientists, guided by Manuel Delgado Forey, Chief Operating Officer and Head of Customer Service.

As the program evolved, the focus shifted from merely automating tasks to coordinating complete business processes. Delgado elucidated, "While we continued to automate more tasks, we realized our next step was to coordinate entire business processes." To illustrate, one deployment supports Elektra.mx, the e-commerce platform of Banco Azteca's parent company, Group Elektra.

This workflow manages cancellation, delivery, and order-related requests, coordinating with third-party sellers, processing communications, engaging sellers, sending follow-ups, evaluating responses, and routing exceptions to employees as necessary.

Looking ahead, Banco Azteca intends to expand this model to anti-money laundering efforts and ATM monitoring to optimize cash distribution according to customer demand. UiPath, a global provider of business orchestration and automation software (NYSE:PATH), supports Banco Azteca's endeavors. This financial institution caters to millions of customers through its extensive branch and digital banking networks throughout Latin America.