Amazon Defends Revised Seller Cancellation Fees, Says They Apply To Under 1% Of Orders
Amazon has defended its newly revised seller cancellation charges , stating that the penalty is designed to encourage reliable order fulfilment and applies only in a small fraction of cases. In a statement to FPJ, an Amazon spokesperson said the revised cancellation fees for its Easy Ship and Self-Ship sellers are meant to push timely and dependable fulfilment, and clarified that the charge is…
Amazon has defended its recently revised cancellation fees for sellers on its marketplace, asserting that the charge is applied sparingly and aims to promote timely and dependable fulfillment. In a statement, an Amazon representative explained the fee is only triggered when a seller cancels an order for reasons beyond the customer's control or when there's a failure to dispatch and confirm the order within 24 hours of the expected shipping date.
Such cancellations constitute less than 1 percent of total orders on Amazon.in. The fee structure varies based on order value - it's 10 percent for orders under Rs. 10,000, 8 percent for orders between Rs. 10,001 and Rs. 50,000, 5 percent for orders between Rs. 50,001 and Rs. 1 lakh, and 2 percent for orders exceeding Rs. 1 lakh, with an additional 18 percent GST.
Amazon highlighted its commitment to ensuring a smooth customer and seller experience, emphasizing that the cancellation fee is a tool to encourage reliable fulfillment.
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