Cabinet approves implementation of ‘Janaridma’ Project
Sri Lanka’s divisional administrative structure consists of 25 District Secretariats and 341 Divisional Secretariats. The aforementioned institutional structure performs a range of essential public services, including community development, social security, state land administration, disaster management, civil registration, services related to pensions, and other citizen-centric administrative…
Sri Lanka's divisional administrative structure, comprising 25 District Secretariats and 341 Divisional Secretariats, provides crucial public services ranging from community development to disaster management. Currently, there is no national system in place to gather and assess citizens' feedback on the quality, accessibility, and efficiency of these services.
Recognizing the need for such a mechanism, the implementation of the 'Janaridma' project has been approved by the Cabinet of Ministers. This project, supported by the United Nations Development Program, aims to conduct the first Public Service Citizen Feedback Survey in Sri Lanka. The survey, which will involve 13,000 to 15,000 citizens across seven sectors, will utilize open public participation, community-based surveys, and random surveys to collect data from various levels of engagement.
Written by urgent.news from The Island Sri Lanka's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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