AI helps workers most when paired with experience, new study finds
As companies race to integrate artificial intelligence into the workplace, new research suggests workers benefit most when AI is paired with experience rather than treated as a replacement for it.
New research reveals that artificial intelligence yields the greatest benefits for workers when combined with their experience and judgment, rather than replacing it. The study, Human-Algorithm Collaboration in Gig Work: The Role of Experience, published in Information Systems Research, examined Instacart shoppers across 160 U.S. grocery stores and found that AI-powered navigation improved productivity, service quality, and flexibility.
However, less experienced workers relied more heavily on the AI system without consistently achieving better outcomes, while more experienced workers effectively combined AI recommendations with their own judgment, especially during complex tasks and heavy workloads. The researchers emphasize that organizations should invest in worker development alongside technology to fully realize AI's potential.
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