UAE warns employers against using unlicensed domestic worker recruiters

The Ministry of Human Resources and Emiratisation in the United Arab Emirates has issued warnings to employers regarding the use of unlicensed domestic worker recruiters. They advise that employers may be entitled to recover all or part of recruitment costs in certain scenarios, as authorities aim to clarify the legal protections governing the sector.

Employers are urged to engage exclusively with licensed recruitment offices, as using unlicensed individuals or agencies could lead to forfeited legal protections and potential risks for families, including financial, security, and health concerns. According to the ministry, licensed recruitment agencies must adhere to official pricing, provide trained and qualified workers, and offer a two-year guarantee.

The legal framework permits employers to recover costs under specified circumstances outlined by law, offering households additional protection when recruitment arrangements do not unfold as anticipated. Under the traditional recruitment package, a domestic worker is registered under the employer and resides with the household for a two-year contract period, with specific conditions allowing for replacement or reimbursement of recruitment costs within the first six months.

The ministry emphasizes that both employers and employees have responsibilities under the law, such as timely wage payments, suitable accommodation and healthcare provision, and granting workers their entitled leave and employment rights. The ministry also promotes alternative recruitment models, including a temporary package that allows for trained and qualified domestic workers to be provided within 24 hours, and a flexible package enabling workers to be hired on an hourly, daily, weekly, or monthly basis.

Compliance by both parties is aimed at fostering a more stable contractual relationship and minimizing disputes. The ministry's awareness campaign aims to educate employers about their rights and obligations throughout the recruitment process and the duration of employment. Digital services through the ministry's website and smart application facilitate recruitment procedures, contract management, service access, and complaint submission.

Approved recruitment centers offer a regulated route for hiring domestic workers, with the awareness material covering health insurance arrangements and protections for workers and employers under the insurance system. The broader objective of the ministry is to regulate employer-domestic worker relations while balancing rights and responsibilities and ensuring appropriate working conditions under UAE legislation.