‘Extremely disturbing’: Gurugram man finds live worm in breakfast salad at PAUL; Eatery responds
Gurugram man described the incident as “extremely disturbing and concerning,” and said that food hygiene at PAUL was “compromised”.
A Gurugram resident recounted finding a live worm in his Caesar salad at the PAUL bakery located in Horizon Centre. Sulabh Mathur, who ordered around 6-7 dishes, shared a video on Instagram showing the white, nearly invisible worm in the half-eaten dish. Mathur described the incident as "extremely disturbing and concerning" and criticized the food hygiene at PAUL, stating the situation was compromised.
The bakery promptly apologized, emphasizing their commitment to food safety and cleanliness. Mathur shared a conversation with a PAUL representative via WhatsApp, who assured him that the outlet was investigating the incident and would take necessary steps to prevent future occurrences. Mathur deemed the apology a "standard draft reply," questioning whether PAUL genuinely took the incident seriously.
Social media users expressed varying reactions, with some sharing their own negative experiences at PAUL and others expressing disappointment in the response given by the bakery.
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