Delaware North Announces Partnership with TipHaus

Delaware North, a leading hospitality and food service company, has teamed up with TipHaus to simplify and automate tip management at its numerous locations. The partnership aims to streamline processes across stadiums, arenas, resorts, restaurants, and entertainment venues. TipHaus' automated system handles hundreds of tip-pooling and distribution scenarios, reducing administrative burden while enhancing accuracy and transparency.

Michele Seaver, Delaware North's Director of Payroll and Workforce Management, highlighted the transformational impact of the partnership. She noted that what used to take a full day of coordination now requires only a couple of hours to generate a single enterprise-wide export. The collaborative effort between Delaware North and TipHaus has resulted in consistent oversight at an enterprise level while respecting the unique operational realities of each individual venue.

TipHaus integrates seamlessly with the systems Delaware North already uses, such as Oracle Simphony, Toast, and UKG Dimensions. This integration pulls sales, shift, and labor data automatically, eliminating the need for manual data entry at each location. The platform is customized to the specific rules of each property, ensuring standardized oversight while accommodating individual operational needs.

The partnership also includes TipHaus QR Tipping and Cheers by TipHaus, which provide guests with a convenient digital method to tip at participating properties. These digital tipping solutions were introduced at Delaware North's first hotel property in May 2025.

Kirk Grogan, COO and Co-Founder of TipHaus, emphasized the complexity of Delaware North's tip operations and the platform's adaptability. He stated that TipHaus is built to support intricate tip systems at a massive scale, with numerous unique rules across a diverse portfolio of properties. By automating this complexity, TipHaus enables Delaware North to deliver consistent, accurate payouts while providing leadership with enhanced visibility and confidence.

Grogan expressed pride in supporting an organization like Delaware North, whose continued growth across its diverse portfolio benefits from the accurate, consistent, and efficient tip management the partnership provides. This collaboration allows Delaware North's payroll and operations teams to focus on delivering exceptional guest experiences rather than managing manual paperwork.