Civil Affairs clarifies ID photo process for lost card replacement via Absher

Saudi Civil Affairs has clarified the process for replacing a lost or damaged national ID card through the Absher electronic service. According to the agency, only live mobile photos are accepted for such replacement requests. The clarification came in response to a question posed by a user on the X platform. The user had applied for a replacement through Absher and paid the required fee of 100 riyals, but the system insisted on a live photo taken with a mobile camera, rather than allowing an uploaded image.

The Civil Affairs Agency explained that this requirement is part of the procedure for issuing a replacement for a lost or damaged national ID card, as part of efforts to streamline the process and provide clear guidance to beneficiaries.