eCOSS: Packet cooking oil hoarding complaints drop 66.15pct - Fuziah
KUALA LUMPUR: Complaints of hoarding of subsidised packet cooking oil received by the Domestic Trade and Cost of Living Ministry dropped by 66.15 per cent following the implementation of the Cooking Oil Price Stabilisation Scheme (eCOSS) and Mobile eCOSS.
In Malaysia, complaints regarding hoarding of subsidised packet cooking oil have decreased by 66.15 per cent since the introduction of the Cooking Oil Price Stabilisation Scheme (eCOSS) and Mobile eCOSS, according to Deputy Minister Datuk Dr Fuziah Salleh. The data, compared between January to April last year and this year, reveals a downward trend in complaints related to controlled goods.
Hoarding complaints, the most significant decrease, were followed by a 24.47 per cent decline in complaints about insufficient supply, along with 6.19 per cent and 1.15 per cent drops in complaints about conditional sales and retailers refusing to sell the product, respectively.
A consumer expressed their satisfaction with the availability of subsidised packet cooking oil, noting that it is now easier to find, regardless of location. Fuziah Salleh emphasized that the success of a policy is determined not only by the system or numbers but also by the perception of the public. The minister highlighted that the implementation of eCOSS and Mobile eCOSS allows for comprehensive monitoring of the distribution of subsidised packet cooking oil, from the supply chain to consumers.
The Mobile eCOSS application (app) incorporates eKYC technology and MyDigital ID to verify the identities of users, restricting sales to Malaysian citizens from March 1.
As of July 3, over 5.2 million Malaysians had registered through the Mobile eCOSS app. Fuziah also shared feedback from netizen Norza Syajheha Zamri, who stated that the eCOSS app has made it easier for the public to obtain subsidised packet cooking oil compared to the previous system.
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