Dating apps must step up safeguards against scam syndicates [WATCH]

Datuk Rusdi Mohd Isa, director of the Federal Commercial Crime Investigation Department, has called on dating app operators to enhance identity verification measures to combat the exploitation of their platforms by syndicates and individuals using fake identities. He suggested implementing multilayer identity verification, live facial verification, detection of duplicate accounts and alert systems for suspicious communication patterns.

However, he stressed that despite these technical measures, users remain vulnerable to manipulation, as scammers can still coerce victims into transferring money or sharing sensitive information. He warned that scammers continually adapt their tactics, employing third-party accounts, fake documents and stolen identities, or shifting communications away from the original platforms.

Therefore, combating scams requires a collaborative effort from platform operators, enforcement agencies, financial institutions, telecommunications companies, messaging application providers and society at large.

Users must also remain vigilant and cautious, understanding that a verified profile does not guarantee a person's genuine intentions. Authorities need to keep pace with evolving scam tactics, moving from a reactive to a proactive and intelligence-driven approach. Zalmizy Hussin, from the Universiti Utara Malaysia School of Applied Psychology, Social Work and Policy, proposed mandatory online safety codes for dating applications, including electronic know-your-customer checks, a verified badge system and AI-powered risk alerts.