SimplyGo fixes two-day pre-peak discount glitch that affected 210k daily journeys
The issue was caused by a configuration error, SimplyGo said.
SimplyGo has resolved a glitch that occurred on Aug 20 and Aug 21, preventing pre-peak discounts from being applied to approximately 210,000 journeys each day. The company acknowledged the issue on Aug 21 via Facebook, stating that the correct fares are now being reflected in the SimplyGo app, with discounts applied where applicable.
The Morning Pre-Peak Fare Scheme, implemented in 2017, allows commuters to save up to 50 cents by tapping in before 7.45am at any rail station on weekdays, excluding public holidays. However, some affected travelers discovered they were charged the full fare despite meeting the eligibility criteria. Reddit users reported tapping in at 7.44am, before the 7.45am cut-off, yet still being charged the full fare, and one user confirmed the issue on both Aug 20 and Aug 21.
SimplyGo, a subsidiary of the Land Transport Authority established in 2024, offers e-payment options for public transport. The company apologized for the inconvenience and encouraged commuters with further inquiries to contact their hotline at 6883 5048.
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