Safaricom shares simple steps for customers to opt out of Nyakua Bonus

Safaricom has outlined the steps customers need to follow to opt out of the Nyakua Bonus service via their mobile phones. According to a statement shared on the company's X account on August 22, 2026, customers can dial *544# to begin the process. Once connected, they should choose "Deals," select "Nyakua Bonus," and then follow the prompts to opt out of the program.

Nyakua Bonus is a data rewards program where eligible customers can receive bonus data daily once they meet a personalized usage target. The bonus data can be used for activities like browsing and streaming. Customers can monitor their daily targets and usage through Safaricom's digital platforms or by using the *544# menu. The decision to opt out of Nyakua Bonus comes as Safaricom addresses customer concerns, including network connectivity issues reported on August 21, 2026.

Some users experienced disruptions in calls and mobile data across Kenya, particularly in cities like Nairobi, Mombasa, Kiambu, Nakuru, and Thika. While Safaricom did not confirm a nationwide outage, it requested affected users to provide specific details of their network problems. The company has previously faced service disruptions impacting voice, data, M-Pesa, and Home Fibre customers.