Claude wins out in major user satisfaction survey, beating Gemini and ChatGPT — but it's bad news for Grok and Siri
Claude is reportedly the AI tool people are most satisfied using, with both current and former users expressing high regard for Anthropic’s AI ahead of close rivals Gemini and ChatGPT.
A recent YouGov survey revealed that Claude AI boasts the highest satisfaction score among current and former users, with a net score of 56.2. This surpasses Google's Gemini, which scored 46.5, and OpenAI's ChatGPT, which registered a score of 46.0. However, Claude's reign in satisfaction was not as impressive among former users, as its score was second highest for current users and third highest for former users.
Notably, Claude also performed well among former users, suggesting that tools with a poorer reputation may have much to improve upon in terms of public perception. Languishing at the bottom of the satisfaction rankings were Grok, with a score of -4.7 among former users, and Apple's Siri, both of which scored disappointingly low.
In contrast, Microsoft's Copilot and Amazon's Alexa occupied a more neutral position in the middle of the table. The survey was conducted by YouGov's BrandIndex tracking system over a five-month period, from March 1, 2026, to July 31, 2026, and focused on users in the UK.
Written by urgent.news from TechRadar's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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