Kerala woman misses hospital visit due to ‘6-hour halt’, bus operator to pay her Rs 22,000
A Kerala woman missed a scheduled appointment for tumour treatment due to a six-hour delay on her bus journey. The consumer commission in Kerala has ordered the bus operator to refund the ticket fare of Rs 2,849 and pay the complainant Rs 20,000 in compensation. The woman and her family had booked tickets from Perambra to Bengaluru to attend the medical appointment, which was scheduled for 10 am the following day.
However, the bus was stranded for around six hours in a forest area near Thirunelli due to the driver's negligence and alleged alcohol consumption. The bus eventually arrived at its destination at 2 pm after another driver took over. The woman and her family had to stay in Bengaluru until Thursday, incurring additional expenses as the next appointment was only available then.
The bus operator was held liable for the deficiency in service and unfair trade practices, and directed to compensate the woman for the mental agony, hardship, and inconvenience caused.
Written by urgent.news from The Indian Express's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
