Investigation & Disposal of Complaints: FTO Secretariat upgrades regulation draft
ISLAMABAD: The Federal Tax Ombudsman Secretariat has issued draft Federal Tax Ombudsman (Investigation and Disposal of Complaints) Regulations, 2026 to provide a modern and comprehensive framework for the investigation and disposal of complaints, implementation of recommendations, review proceedings and other matters falling within the jurisdiction of the FTO. The Federal Tax Ombudsman…
The Federal Tax Ombudsman Secretariat has published the draft Federal Tax Ombudsman (Investigation and Disposal of Complaints) Regulations, 2026 to develop a modern and comprehensive system for handling complaints, implementing recommendations, and reviewing cases. The existing regulations, from 2001, are outdated, having been enacted roughly 25 years ago.
With changes in tax administration, an increase in taxpayers, and a rise in complex tax laws, the need for a revised procedural framework is evident. The FTO's chairman, Zafar Hijazi, emphasized the importance of a thorough review to ensure the ombudsman's statutory responsibilities are carried out effectively, fairly, and efficiently.
The draft regulations aim to enhance case management, utilize digital systems, improve monitoring procedures, and promote continuous improvement in institutional practices. Stakeholders have been given until September 15, 2026, to provide feedback on the draft regulations, which are available on the FTO's official website.
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