DBS, POSB digital payment services restored after short disruption
The bank said those using FAST, PayNow and SGQR payments on its DBS/POSB digibank and DBS PayLah platforms may have been affected.
Some DBS and POSB customers experienced disruptions with digital payment services late on August 21 before the situation was resolved before midnight. DBS informed customers on Facebook at around 11:20 PM on August 21 that issues may be faced with FAST, PayNow, and SGQR payments on the digibank and PayLah platforms. The bank later confirmed at 11:34 PM that services had returned to normal.
Customers were advised to use DBS/POSB cards and withdraw cash from ATMs and POSB Cash-Points. DBS assured the safety of customers' monies and deposits and apologized for the inconvenience. Downdetector first reported a spike in DBS service disruptions around 10:15 PM, with 18 reports by 11:30 PM. On July 23, DBS PayLah faced an hour-long disruption, and earlier on March 19, some customers could not use digital banking services for an hour.
DBS had previously experienced a disruption lasting over 12 hours on October 14, 2023, which affected online, mobile services, and physical card transactions. This led to a six-month restriction on DBS' non-essential banking activities by the Monetary Authority of Singapore.
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