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Customer complaints as untapped source of risk intelligence

Why do some organisations take customer complaints personally, sometimes treating them as emotional attacks rather than formal requests for the read more Customer complaints as untapped source of risk intelligence

Customer complaints as untapped source of risk intelligence

We haven't written up this one. BusinessDay Nigeria has the full story — the link below goes straight to it.

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The Battery Boom Is Becoming Impossible to Ignore

For the past several weeks, I have been working my way through the major findings in the Energy Institute’s 2026 Statistical Review of World Energy. This article concludes that series.

  • Battery storage capacity grew 65.8% to 301.7 GW in 2025
  • China leads with 144.1 GW, nearly half of global total
  • U.S. ranks second with 56.6 GW, 63% growth in 2025

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