Using M-Pesa every day but your Fuliza limit is zero? Safaricom explains why
For millions of Kenyans, Fuliza provides a financial cushion when an M-Pesa balance is not enough to complete a transaction. But why would a customer who regularly uses M-Pesa still have a Ksh0 Fuliza limit? Safaricom has shed more light on the issue after customer Victor Frank Ronooh publicly questioned why his Fuliza limit had […]
Safaricom, the telecommunications giant in Kenya, has clarified why some customers with frequent M-Pesa usage still have a Fuliza limit of zero. Fuliza is a product that provides a short-term credit facility to customers when their M-Pesa balance is insufficient to complete a transaction. Despite regular M-Pesa transactions, customer Victor Frank Ronooh was puzzled as his Fuliza limit remained at zero.
Safaricom revealed that Fuliza credit-limit scoring is an automated process that takes into account various metrics, not just the number of transactions. The company advises customers to continue transacting on M-Pesa, ensure outstanding loans, including Okoa Jahazi, are repaid on time, and to use the '*334#' code to refresh their limit.
However, even after refreshing, the final allocation depends on Safaricom's automated credit assessment. The company has not disclosed the exact formula used to calculate individual limits, but it emphasizes that repayment behavior on other Safaricom credit products, like Okoa Jahazi, might be relevant. Thus, while frequent M-Pesa usage is important, it is not a guaranteed route to a non-zero Fuliza limit.
Written by urgent.news from People Daily Kenya's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
