Travelodge boss steps down after security issues in rooms

Jo Boydell, the former CEO of Travelodge, has resigned following a series of security concerns at the hotel chain. The issues came to light after a sexual assault was reported at one of Travelodge's hotels in Maidenhead in December 2022. Kyran Smith, the perpetrator, was sentenced to more than seven years in prison for the attack.

Several guests have reported various security incidents at Travelodge hotels, including a domestic violence victim who was attacked in her room after being given a key by hotel staff to the abuser's room. The victim described the experience as one of the most traumatic nights of her life. Another incident involved a couple in Scotland who discovered a shirtless man in their room, mistakenly given a key card to their door.

These incidents have sparked criticism of Travelodge's handling of safety issues, with MPs and the public calling for Boydell's resignation. The company has acknowledged the serious failures and is taking steps to address the security concerns. Travelodge has partnered with a Violence Against Women and Girls expert to train senior leaders on security measures.

The company has also reviewed its existing policies, implemented additional measures such as requiring explicit permission for additional or replacement room keys, and conducted checks to ensure all key-card doors have a secondary deadbolt.

The ongoing security review is being led by barrister Paul Greaney KC. In the wake of these incidents, Liberal Democrat MP for Thame, Freddie van Mierlo, called for Boydell's resignation and expressed his support for the new interim CEO, Ray Reidy. Reidy stated that the company remains focused on the safety and well-being of its guests and will continue to engage proactively with the government and the wider hospitality industry on the issue of safety and security.