Technical challenges affecting tax payments are being resolved—GRA

The Ghana Revenue Authority (GRA) has informed taxpayers, importers, clearing agents, and the public that intermittent technical issues with the Ghana.gov payment platforms are being resolved. A press statement released on August 20 detailed the problem, which had begun on August 14 and impacted the Integrated Customs Management System (ICUMS), Integrated Tax Administration System (ITAS), and Ghana Integrated Tax Management and Information System (GITMIS).

The GRA clarified that the issue affects only the processing of payments, and not the ability of taxpayers to file their tax returns. Payments initiated through the affected systems may experience delays, as they may not immediately reflect on taxpayers' respective portals. However, the payment platforms remain operational, with some transactions taking longer than usual to process.

The GRA emphasized that the technical difficulty does not disrupt the filing of tax returns. The authority is working with technical partners to identify and resolve the problem, prioritizing the restoration of normal payment processing. Outgoing payment transactions will be processed and properly reflected on taxpayers' portals once the situation is fully resolved.

The GRA apologized for the inconvenience and reassured the public that it would provide further updates as the issue is addressed.