Namibia: 'They Ignored My Pain'

Former nurse Hileni Indongo (38) alleges Katutura Intermediate Hospital failed to provide timely treatment after a car accident, leading to permanent injuries. She recounted the events following a crash between Okahandja and Windhoek on 13 October 2022, stating prolonged waiting resulted in permanent damage to her cervical spine, constant severe headaches, and neck pain.

Indongo arrived at the Katutura hospital, initially treated at Okahandja District Hospital and discharged before experiencing worsening pain during her journey to Windhoek. Upon arrival, a nurse informed her that she should continue medication without further treatment despite her worsening condition. Indongo claimed she remained unattended for nearly three hours before a doctor refused to see her, stating that she had already been seen.

She was later removed from the ward by security officers due to her constant noise from pain. Her family arranged for her transfer to Lady Pohamba Private Hospital after she reportedly suffered seizures. Doctors at Lady Pohamba discovered spinal injuries and removed a brain cyst through surgery. Indongo spent two months in the hospital, currently suffering from severe headaches, neck pain, and relying on expensive medication.

She alleges healthcare workers referred her for psychiatric treatment instead of addressing her pain, spending approximately N$30,000 on private scans after public facilities allegedly failed to diagnose her condition. The injuries have affected her studies and mobility, leaving her unable to apply pressure on her body and dependent on crutches.

She seeks assistance, stating the situation has become life-threatening. The Ministry of Health and Social Services spokesperson, Walters Kamaya, is investigating Indongo's complaint according to the ministry's procedures, which includes reviewing her medical records, treatment, and input from healthcare professionals to determine if the care was consistent with ministry policies and clinical standards.