Marley Spoon, Blue Apron Face Delivery Issues After Food Supplier Bankruptcy
Customers have faced late deliveries, missing ingredients and a lapse in communication. I’m one of them.
Meal kit services Marley Spoon and Blue Apron have been experiencing delivery and ingredient issues after FreshRealm, a major US food supplier they both work with, filed for Chapter 11 bankruptcy in earlier this year. Customers have reported receiving boxes with missing ingredients or entirely incorrect orders, with some getting as little as 25% of their ordered items.
The companies have blamed the problems on an "operational transition" to new fulfillment partners. Blue Apron stated they are now temporarily focusing on what they can deliver, adding quality checks before shipping and working with partners to fix issues. They expect to regain customer trust by delivering the promised experience.
FreshRealm's bankruptcy filing came after a large recall of their ready-to-eat chicken alfredo meals due to possible listeria contamination earlier in the year. Customers have also complained about receiving spoiled boxes or no box at all, and difficulty contacting the companies. Marley Spoon credited customers for missing items in their boxes, but did not provide a traditional refund. The companies have not offered a clear timeline for when the supply chain issues will be resolved.
Written by urgent.news from CNET's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
